It takes a minimum of two weeks for Passport to be ready, especially for fresh application and renewal.
This is in line with the Federal Government Directive that citizen data be harmonized across platforms to ensure data uniformity.
This is dependent on the response from NIS as such requests are forwarded to their Headquarters and they do not have a specific timeline.
This can be done or initiated through the email provided on the payment gateway i.e., firstname.lastname@example.org with the details of the request.
Passport: Yes, all requests/applications for renewal of passports require your presence especially if passport is older than six (6) months.
Visa: Yes, your physical presence is required in all requests for visa unless your biometrics had previously been taken at the OIS Center, where you are required to pay a non-appearance fee and you are still using the same passport as the last time.